At Ciaran Wander, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our refunds and return policy carefully to understand your rights and obligations.

Returns
We accept returns on eligible items within 7 days of delivery. To be eligible for a return:

  • Items must be unused, unworn, and in their original packaging

  • Items must include any tags, accessories, or promotional items received

  • You must provide proof of purchase (order confirmation or invoice)

Return Process
To request a return, please contact us at [email protected] within 7 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for return.
Our team will review your request and provide return instructions, including the return address.

Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure your return is received.

Refunds
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed within 5–10 business days to your original method of communication or through store credit, depending on your location and order type.

Exchanges
We currently do not offer direct exchanges. If you need a different item, we recommend requesting a return for the original item and placing a new order.

Non-Returnable Items
The following items are non-returnable:

  • Items marked as final sale

  • Used or worn products

  • Items returned without original packaging or accessories

Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us at [email protected] within 48 hours of delivery. Include photos and a description of the issue so we can resolve it quickly.

Late or Missing Refunds
If you haven’t received a refund after 10 business days of approval, please check with your bank or contact us at [email protected] for further assistance.

Contact Us
For any return, refund, or product-related inquiries, please contact our support team at:

Email: [email protected]
Business Name: Ciaran Wander